Board Thread:General Discussion/@comment-50.67.75.162-20151214200712/@comment-67.60.131.44-20170516182258

You have been playing Candy Crush on your phone quite happily for some time, but now you want to upgrade to a new phone. How do you make sure you don’t lose all you progress that you have made in Candy Crush so far? You can do it, if you still have your old phone (and you haven't wiped it yet).

1) On your old phone, open the Candy Crush app.

2) In the lower left corner of the screen you will see a little star.   Touch the star.   Six icons (circles with simple pictures in them) will appear.   Touch the orange icon nearest to the star (not the one in the pink band).

3) A window will open up showing your game image; mine is a guy with a monocle and a red mustache.

4) Underneath that there is a place for you to enter your email address.   Enter your email address there.   Create and enter a password for the Candy Crush account associated with this email address.  Close the app.

5)   At this point, you can wipe and trade in your old phone.

6)   Go to your new phone and install the Candy Crush app.

7) Open the Candy Crush app.   In the lower left corner of the screen you will see the little star.   Touch the star.   Touch the orange icon nearest to the star.

8)   Enter the same email address you entered on your old phone.   Enter the Candy Crush password you created on your old phone.   Exit from that screen.

9)   You should now be back at the Candy Crush game screen, at the same level you were on in your old phone.   Enjoy!